Frequently Asked Questions

You can easily start and end your charging process via the Wattreise mobile application, by logging in to your user account and selecting a charging station. The app gives you instant information about the charging process.

You can see the location and status of the charging stations closest to you via the Wattreise mobile application or by using the map tool on our website. You can also access detailed information about the stations.

From the 'Past Transactions' section in the application, you can see all the recharge transactions you have made in the past and access their details.

Charging time varies depending on your vehicle model and battery capacity. Typically, you can charge your vehicle up to 80% in about 30 minutes at our DC fast charging stations. This time may be longer at AC charging stations.

Wattreise offers both AC (Alternating Current) and DC (Direct Current) charging stations. While AC charging is generally completed at lower power and takes longer, DC charging provides higher power and faster charging.

Yes, Wattreise charging stations are protected against water and weather conditions. All necessary precautions have been taken against any security risks that may occur during charging.

Yes, it is best to unplug the charger when your battery is fully charged. This helps maintain the health of your battery and makes the station available for other users.

It is not always necessary to charge to 100% capacity. Many electric vehicle manufacturers recommend charging between 80% and 90% to extend the life of the battery. You can get more detailed information from your vehicle manufacturer.

To download the Wattreise application to your smartphone or tablet, you can visit the Apple App Store or Google Play Store. You can find our application by searching for "Wattreise" in the application store and download it to your device for free. After the download and installation process is completed, you can start using it immediately by opening the application and completing the necessary registration procedures.

Yes, the security of your credit card information in the Wattreise application is of the utmost importance to us. Your credit card information is stored by Masterpass, which provides a secure payment infrastructure. Masterpass is protected by the latest security protocols and encryption standards, so you can be assured of the security of your payment information. Our app uses Masterpass' advanced security measures to securely process users' payment information, and this information is not shared with third parties.

Billing transactions for your Wattreise recharge services can be easily carried out through your user account. In our application or in your user panel on our website, you can view the details of your recharge transactions and download the relevant invoices. If you want to forward your invoice to a corporate or other billing address, you can edit this information in your account settings. Additionally, if you have any invoice-related questions or special requests, you can contact our customer service.

As Wattreise, we attach great importance to expanding our business partnership and cooperation opportunities. Our business partnership opportunities and details will be published on our application and website very soon. Interested businesses and potential partners can follow us for up-to-date information.

As Wattreise, we work on various management and charging solutions for electric vehicle fleets. Details about our fleet management services and how you can use these services will be available in our application and website very soon. Businesses that want to benefit from these services can follow us for the most up-to-date information.