Clarification Text

Entrance

As Wattreise, we attach great importance to the processing and protection of your personal data. This Information Text, in accordance with Article 10 of the Personal Data Protection Law No. 6698 (“Law” or “KVKK”) and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Disclosure Obligation, includes the information processed and processed during the provision and development of various services within the scope of the Wattreise Website. It has been prepared to ensure that you, our online visitors, are informed about the personal data transferred.

However, you can access detailed information about the processing of your personal data obtained automatically through cookies used on Wattreise's website, the types of cookies used and your management preferences regarding these cookies in the Cookie Information Text.

Support Center

Within the scope of Wattreise support center and solution services, identity (name, surname), contact (e-mail address, telephone number), customer transaction (request, suggestion and complaint information, message content) collected through electronic forms, e-mail and call center conversations. and your personal data regarding your visual and audio recording (call center voice recordings); Carrying out communication activities, tracking requests/complaints, conducting the necessary research/examinations to provide support services on the subject of the request, providing you with information and support services, carrying out customer relationship management processes, receiving and evaluating suggestions for improving business processes, carrying out activities for customer satisfaction. "The processing of data is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person" and "The processing of data is regulated in the 2nd paragraph of Article 5 of the Law, limited to the purposes of being used as evidence in disputes that may arise in the future" and "Processing of data is mandatory for the legitimate interests of the data controller" It is processed in accordance with the legal grounds of "data processing is mandatory for its establishment, use or protection".

For the purposes listed above, we transfer your personal data to our domestic suppliers in accordance with Article 8 of the KVKK and by taking the necessary technical and administrative measures, and, if necessary, to authorized public institutions, institutions and organizations in accordance with legal regulations and legislation in order to fulfill our legal obligations.

Business Partnership Application

Your personal data regarding your identity (name, surname), contact (e-mail address, phone number), customer transaction (information about the station and device to be installed, message content) collected through the electronic form on the application screen for the business partnership; It is regulated in the 2nd paragraph of Article 5 of the Law, limited to the purposes of carrying out business partnership application processes, carrying out communication activities, following up on requests/complaints, providing you with information and support services, receiving and evaluating suggestions for improving business processes, and conducting/supervising business activities. It is processed in accordance with the legal reason "Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject".

Website Support, Development and Information Security

Within the scope of the services offered on the Wattreise Website, transaction security through information security systems and electronic devices in order to carry out support and development activities and information security processes (IP address information, website login-exit information, computer screen recordings, device IMEI number, device MAC address ) information is collected. Your collected personal data; It is regulated in the 2nd paragraph of Article 5 of the Law, limited to the purposes of carrying out information security processes, carrying out audit / ethical activities, carrying out storage and archive activities, ensuring the security of data controller operations, providing information to authorized persons, institutions and organizations, and carrying out the activities in accordance with the legislation. It is processed in accordance with the legal grounds of "'It is mandatory for the data controller to fulfill its legal obligations'" and "It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject".

Legal Processes

Your personal data collected during the provision of various services on the Wattreise Website in case it is subject to legal processes and/or requested by the Turkish Energy Market Regulatory Authority and other authorized institutions; "It is mandatory for the data controller to fulfill its legal obligations" and "which are regulated in the 2nd paragraph of Article 5 of the Law, limited to the purposes of carrying out activities in accordance with the legislation, monitoring and carrying out legal affairs, and providing information to authorized persons, institutions and organizations." Data processing is processed in accordance with the legal reasons that "data processing is mandatory for the establishment, exercise or protection of a right" and is transferred to the authorized public, institutions and organizations in accordance with legal regulations and legislation in order to fulfill our legal obligations.

Your Rights and Application Regarding Your Personal Data

Regarding your personal data, listed in Article 11 of the KVKK:

Learning whether personal data is being processed or not,
Requesting information if personal data has been processed,
Learning the purpose of processing personal data and whether they are used for their intended purpose,
Knowing the third parties to whom personal data is transferred at home or abroad,
Requesting correction of personal data if they are incomplete or incorrectly processed,
Requesting the deletion or destruction of personal data within the framework of the conditions stipulated in the KVKK legislation,
In case of requesting correction of incomplete or inaccurate data and deletion or destruction of personal data, requesting this situation to be notified to third parties to whom personal data have been transferred.
Objection to the result if an adverse result occurs by analyzing the processed data exclusively through automatic systems, and
Requesting compensation of this damage in case of damage due to illegal processing of personal data

You have rights and your rights and requests regarding your processed personal data; You can send it to us using your e-mail address registered in our systems. You can also choose other methods specified in the Communiqué on the Procedures and Principles of Application to the Data Controller.

Your requests regarding your rights regulated in Article 11 of the KVKK will be concluded free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the process requires an additional cost, you may be charged according to the tariff determined by the Personal Data Protection Board.